Refund policy

At Iron Willow, every piece is made especially for you once your order is placed. Because our items are custom made-to-order, we’re unable to accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Ordering the wrong color or style

We truly encourage you to review the sizing chart carefully before placing your order. If you ever have questions before ordering, we’re happy to help.

If Something Isn’t Right

We stand behind our products.

If your item arrives:

  • Damaged

  • Defective

  • Or incorrect

Please email us within 7 days of delivery at:
[blisko.business@outlook.com]

Include your order number and clear photos of the issue. Once reviewed, we will gladly send a replacement or issue a refund at no additional cost to you.

Order Changes & Cancellations

Because our production process begins quickly, we cannot guarantee changes or cancellations once an order is placed. If you need help, reach out as soon as possible and we’ll do our best.

Shipping Notes

Please double-check your shipping address before completing checkout. Iron Willow is not responsible for packages marked as delivered or for incorrect addresses entered at checkout.

Our Commitment

Iron Willow is a veteran-owned brand built on integrity and resilience. If there is ever a legitimate issue with your order, we will work with you to make it right.